Human Resources Attrition: A Case Study on X-BPO

Dhaka University Journal of Management

Vol. 15 , No. 1 & 2, January 2023 – December 2023

Human Resources Attrition: A Case Study on X-BPO
Mohammad Anisur Rahman1
Raihanul Islam2

Received on 15th Sep 2023, Accepted on 15th Nov 2023, Publised on 31st Dec 2023
Abstract: This study focuses on the phenomenon of human resources (HR) attrition within the
context of a Business Process Outsourcing (BPO) company. The objective is to comprehensively
explore the causes, consequences, and mitigation strategies of HR attrition in the BPO sector.
Through a case study approach, quantitative and qualitative data have been collected to delve
into the intricacies of this complex issue. The study aims to provide insights that not only benefit
X-BPO but also contribute to the broader understanding of HR attrition in similar industries.
By analyzing the unique challenges faced by X-BPO and its efforts to navigate the evolving
labor landscape, this research seeks to unfold the practical mysteries of HR attrition before HR
practitioners and organizational leaders deal with attrition issues.
Keywords: BPO, HR Attrition, Bangladesh, Outsourcing, IT Industry


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