Effect of Psychosocial Safety Climate on Organizational Citizenship Behaviours of Operators in the Ready-Made Garment Industry in Bangladesh

Dhaka University Journal of Management,

Vol. 15 , No. 1 & 2, January 2023 – December 2023

https://doi.org/10.57240/DUJMV15A3

Effect of Psychosocial Safety Climate on Organizational
Citizenship Behaviours of Operators in the Ready-Made Garment
Industry in Bangladesh

Abu Daud Lutful Zamir Khan1
Mohammad Rabiul Basher Rubel, PhD2

Received on 12th July 2023, Accepted on 8th Nov 2023, Publised on 31st Dec 2023

Abstract: This study aimed to explore the effect of four dimensions of psychosocial safety climate
(PSC) on organizational citizenship behaviour toward individuals (OCBI) and organizations
(OCBO) of operator-level employees of the ready-made garment (RMG) industry in
Bangladesh. Despite having plenteous research in the PSC and OCB literature, the development
of theoretical models and validation were the gaps that required attempts to investigate the
role of specific dimensions of PSC on the employees’ positive behavioural outcomes. The study
followed quantitative, co-relational and cross-sectional approaches to examine the responses of
327 sample participants. The population of this study was all operating employees of the RMG
organizations registered with BGMEA located in Dhaka. The study collected data through a
structured questionnaire following the survey method. The present study developed a theoretical
model and employed the PLS-SEM technique to justify the reliability and validity (convergent
and discriminant) of the measurement model and test the study hypotheses through the structural
model assessment. The study employed SPSS v.20 and Smart PLS v.3.3.3 for common method
variance and the descriptive and inferential statistical assessments. The study results supported
six hypotheses out of eight and unveiled that the employees’ perception of three dimensions of
PSC (PSCMS, PSCOC and PSCOP) had positive impacts on OCBI and OCBO. Besides, the
other two hypotheses were not supported by the study results, where the impacts of PSCMP on
OCBI and OCBO were examined. The study discussed its findings in alignment with previous
research reports and presented suggestions for future researchers and practitioners. This study
poses theoretical implications in developing and corroborating a new conceptual model in PSC
and OCB literature that cover the impact of each dimension of PSC on employees’ OCBI and
OCBO. The findings of this study will contribute practically by sending a message to the higher
authority of Bangladeshi RMG organizations that the employees’ psychosocial well-being
oriented managerial support, communication, and participation will persuade the employees to
expose the greater extent of OCB.

Keywords: Psychosocial safety climate, organizational citizenship behavior, social
exchange theory, RMG industry of Bangladesh.

 

 

 

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